Privacy Policy

Effective Date: 1/1/2023

This Privacy Policy explains how Concrete PRO (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit ConcretePRO.com, submit a contact form, request an estimate, communicate with us, or use our services.

By using this website, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please do not use the website.

1. Information We Collect

We may collect information that you voluntarily provide to us, including your name, phone number, email address, property address, project details, photos or documents you submit, preferred appointment times, and any other information you include in website forms, emails, calls, texts, or messages.

We may also automatically collect certain technical information when you use the website, such as your IP address, browser type, device information, pages viewed, referring website, approximate location, and interactions with website features.

2. How We Use Information

We may use collected information to respond to inquiries, schedule inspections or appointments, prepare estimates, provide foundation repair, waterproofing, concrete repair, concrete leveling, masonry, driveway, walkway, crawl space, egress window, and related services, process payments, communicate service updates, improve our website, maintain business records, prevent fraud, and comply with legal obligations.

3. Communications Consent

By submitting your contact information, you consent to receive communications from us by phone, email, text message, or other available methods regarding your inquiry, estimate, appointment, service request, account, invoice, and related updates. Where permitted by law, we may also send promotional or marketing communications. You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to help operate the website, understand visitor activity, improve user experience, evaluate advertising performance, and maintain website security. You may adjust your browser settings to refuse or delete cookies, but some website features may not function properly.

5. How We Share Information

We do not sell personal information. We may share information with service providers, contractors, payment processors, website hosting providers, analytics providers, communication platforms, professional advisors, insurers, and legal or regulatory authorities when necessary to operate our business, provide services, protect our rights, comply with law, or complete a business transaction such as a merger, acquisition, or sale of assets.

6. Payment Information

If payments are accepted online or electronically, payment information may be processed by third-party payment processors. We do not intentionally store complete credit card numbers or sensitive financial account details on our website systems unless expressly disclosed at the time of collection.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain business and legal records, resolve disputes, enforce agreements, and comply with applicable laws.

9. Your Privacy Choices

Depending on where you live, you may have rights to request access to, correction of, deletion of, or restriction on certain personal information. You may also opt out of marketing communications. To submit a privacy request, contact us using the information below. We may need to verify your identity before responding.

10. Children’s Privacy

Our website and services are intended for adults and property owners or authorized representatives. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.

11. Third-Party Websites

The website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, security, or content of third-party websites. You should review their privacy policies before providing information to them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy request, please contact us:

Concrete PRO
3030 Kettering Blvd.
Moraine, OH 45439
Phone: (937) 777-9191
Email: info@concretepro.com
Website: ConcretePRO.com